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ServiceNow REST API tool
While ServiceNow doesn’t come with a standards based REST API, it does provide a API that can be leveraged by REST based libaries and clients. The current ServiceNow REST API is available through the...
View ArticleJSON Web Service Workaround for Import Sets
As of the Berlin release, there is an issue with the way Import Sets handle JSON Web Service posts that is inconsistent with how Import Sets respond to SOAP web service calls. As you know, an Import...
View ArticleSet up C# Client to Submit SOAP Calls to ServiceNow
There is a great ServiceNow wiki article on how to create a C# .NET client that consumes a direct SOAP web service inside ServiceNow. In order to provide graphical context the that wiki document, I...
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Orchestration Activity to Export ServiceNow Data Files
Most people are probably aware of the ability of a ServiceNow instance to export data into different file formats using a RESTful “GET” call to the instance. In essence, you specify the table_name.do...
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Opscode Chef Integration Library for ServiceNow
This weekend I worked on a way to get ServiceNow to easily talk to an OpsCode Chef Server using the Chef Server REST based API. The REST API looks innocent enough at first. However, upon further...
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BladeLogic Integration Example with ServiceNow
BladeLogic offers a number of ways to connect via an API. Probably their most widely used method is to offer a Command Line Interface (CLI) to perform a number of actions. BladeLogic also offers a...
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CA Service Desk – Integration Example with ServiceNow
CA Service Desk provides a SOAP web service that allows provides you with queries and operations into the Service Desk software. The WSDL to their API can be found at:...
View ArticleIntegrationHelper Script Include
I have decided to provide a helper library for ServiceNow integrations. This will not be an update set, but rather, it will be a library that you can copy and paste at your leisure and...
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Integration Application Generator for ServiceNow
As I am in the business of creating integration-based applications for the ServiceNow platform, I am trying to come up with an Application template that makes an integration easy to use, easy to...
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Autogenerate SOAP Message Parameters in ServiceNow
Web based applications have traditionally been notorious for having tedious, repetitive user interfaces that have made them difficult to adopt. As the web has evolved, so has the interfaces....
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Basic Demo: How to use SOAP-UI with ServiceNow
The following is a very quick demonstration of using the free SOAP-UI client to access direct web services on a ServiceNow table.
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The From Field on ServiceNow Email Integrations
A question came up a few days ago with regard to the importance of the Sender (From) field of an incoming email into ServiceNow for inbound email action integrations. While the wiki states that you...
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Query Dell Warranty information in ServiceNow
Dell has an online tool that allows you to type in the Service Tag of any Dell computer to get the warranty information for that device. Not only do they provide a web-based tool on their site for...
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Generate Attachments in ServiceNow via REST
I had a friend ask me the other day if we could submit attachments through ServiceNow via a RESTful interface rather than through the documented SOAP endpoint. I had to ponder it for a minute before I...
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Attach Remote HTTP Resources to a ServiceNow Record
Someone asked me if I had ever set up ServiceNow to grab files from an HTTP Resource and set it up as an attachment on a ServiceNow record. I had done something similar a year ago, so I decided to...
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ServiceNow CTI Demo Video
I just completed my computer telephony integration demonstration video. As you watch this video you will learn what is available with the ServiceNow CTI out of the box integration. Furthermore, you...
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Send new ServiceNow users a welcome email with credentials
I am not often engaged in non-integration activities, but occasionally, implementation requirements get pushed into integration projects that require that I branch out a bit to parts of the product...
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New Official ServiceNow Integrations Wiki Book
While there is a lot of good integration information on the wiki, most people do not know where to start. In many cases, a new user doesn’t know what they need to search for in the wiki to find their...
View ArticleImporting Data to ServiceNow with Custom Delimiters
Although ServiceNow has the capability of importing data in the CSV format using a custom delimiter, very few people know about it or understand how to get this to work. There is actually a great...
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Generating an ISO-8601 Timestamp in ServiceNow
Anytime I have to deal with time, date, or timestamp string format conversions my brain shudders and I silently grown from within. It is not that it is over hard or technical, it just boils down to...
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