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Channel: Service-Now | John Andersen
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Using URLs to set Default Values in a Record Producer

One complication I came across while building my Generate Sprints record producer was setting the default value of the Simple SDLC project field to the project that was generating the sprints. After...

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Slack Integration to ServiceNow – Use Case

Yansa Labs has been working on a simple project management tool called Simple SDLC. I was asked to integrate Slack into their application for improved project communication. I’ll go over how I did that...

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Cascade Deleting Records

Recently, while working on Yansa Lab’s Simple SDLC application, I came across a problem with deleting records. When I would delete a project, the sub-records would not be deleted. In Simple SDLC,...

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Navigating Transform Scripts in ServiceNow

Since there are so many different options for when to run a transform script, it can be difficult to determine what will work best for your application. In this post, I’ll go over the different types...

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Adding an Attachment Icon for Lists of Records

ServiceNow provides users with an option to add attachments to records. However, the user cannot see if a record has an attachment unless they open it up. In this post, I’ll go through how to add an...

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Adding an Attachment Icon for Lists of Records – Method 2

ServiceNow provides users with an option to add attachments to records. However, the user cannot see if a record has an attachment unless they open it up. After playing around with different ideas, I...

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Endpoints in Integrations – Use Case

Recently I was asked to figure out a way to convert a web address into a fully qualified domain name using regex. The idea was to have a user type in the base instance or server name for an...

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Creating list-based UI Actions without selecting a record

On occasion, I need a general UI Action on a List in ServiceNow that is not specific to any one record in the list. For example, I might have a table that lists all of the Fruit inventory of a store....

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Adding support for additional Database Server types in ServiceNow imports

At the time of this post, ServiceNow provides out-of-the-box data import support for three types of databases. What happens if you want to import data from a type of database server that is not offered...

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Installing ServiceNow Store Apps from a Developer Instance

Ever since the ServiceNow Store started to gain tracking in the ServiceNow ecosystem, the request to try out Store applications on Personal Developer Instances (PDI’s) was on everyone’s lips.   Until...

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