Dell has an online tool that allows you to type in the Service Tag of any Dell computer to get the warranty information for that device. Not only do they provide a web-based tool on their site for this, but they also have a public SOAP Web Service that allows you to query the warranty information from any third party product such as ServiceNow.
The following update set will add a button on the Computer table within the ServiceNow CMDB. This button will be displayed if the computer record has the Manufacturer field starting with “Dell” as well as a serial number field that contains the service tag.
If you were to click on this button, the instance would make a web service call to dell with the Service Tag. It will store any warranty information that it finds into a “Dell Warranty Info” table as well as display the results in a dialog box over the form.
The popup dialog of warranty information provided by the Dell Warranty information service
This information is stored in a related table to the CMDB’s Computer table. You can therefore optionally modify the Computer table form and have it display the Warranty information as a related list.
Dell Warranty Integration